Return and Refund Policy
DEFINITION
'Return' means an action of giving back the product ordered at OTCFIRST by the consumer. The following situations may arise which may cause the action of return of product:
- Product(s) delivered do not match your order;
- Product(s) delivered are past or near to its expiry date (medicines with an expiry date of less than 01 months shall be considered as near expiry);
- Product(s) delivered were damaged in transit (do not to accept any product which has a tampered seal):
Note: If the product that you have received is damaged, then do not accept the delivery of that product. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.
In the aforesaid unlikely situations, if there is something wrong with the order, we'd be happy to assist and resolve your concern. You may raise a Return request with our customer care within 05 (Five) days from the delivery of the product. OTCFIRST reserves the right to cancel the Return request, if the customer reaches out to OTCFIRST after 5 days of delivery.
Upon receiving your Return/Refund request, OTCFIRST shall verify the authenticity and the nature of the request. If OTCFIRST finds that the request is genuine, it will initiate the Return and Refund process. OTCFIRST shall process the refund only once it has received the confirmation from the vendor concerned in respect of the contents of the product relating to that refund.
In the event of frivolous and unjustified complaints regarding the quality and content of the products, OTCFIRST reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by OTCFIRST in this regard.
The returns are subject to the below conditions:-
- Any wrong ordering of product doesn’t qualify for Return;
- Batch number of the product being returned should match as mentioned on the invoice;
- Return requests arising due to change in preference do not qualify for Return;
- Product being returned should only be in their original manufacturer's packaging i.e. with original price tags, labels, bar-code and invoice; and
- Partially consumed strips or products do not qualify for Return, only fully unopened strips or products can be returned.
- Damages due to misuse of product shall NOT be eligible for return or replacement
- Incidental damage due to malfunctioning of product shall NOT be eligible for return or replacement
- Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered shall NOT be eligible for return or replacement
- Any consumable item which has been used or installed shall NOT be eligible for return or replacement
- Products with tampered or missing serial / UPC numbers shall NOT be eligible for return or replacement
Category of Non-Returnable Product: Certain categories of products are non- returnable on product page, will not qualify for the Return as per OTCFIRST Return policy. The details of the non- returnable products are mentioned below:
Food and Nutrition: Health Drinks, Health Supplements. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the medical practitioner before buying the product.
Healthcare Devices: Glucometer Lancet/Strip, Healthcare Devices and Kits, Surgical, Health Monitors
Sexual Wellness: Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits
Temperature Controlled and Speciality Medicines, Vials, Injections, Vaccines, Penfills and any other Product, requiring cold storage, or medicines that fall under the category of speciality medicines.
Health Related Information:
Disclaimer: The information contained in the Web Site is provided for informational purposes only and is not meant to substitute for the advice provided by your doctor or other health care professional. You should not use the information available on or through the Web Site (including, but not limited to, information that may be provided on the Web Site by healthcare or nutrition professionals employed by or contracting with OTCFIRST) for diagnosing or treating a health problem or disease, or prescribing any medication. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. You should read carefully all product packaging prior to use.