Shipping Policy

Shipping & Delivery information

OTCFirst ships its products to almost all parts of India.

  1. Shipping charges - Standard India Shipping includes a nominal Flat Shipping Fee which may vary.
  2. Cash on delivery available for orders over ₹399, additional charges may be applicable.
  3. Estimated delivery time is 5 to 7 days* post shipping (business days exclude Sundays and other holidays).


We aim to provide a delightful customer experience by delivering your products within the estimated delivery time. However, there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistic challenges beyond our control, for which we are not liable. We would request you to cooperate as we are continuously working towards fulfilling your order on time. Orders placed after 5 p.m. on Fridays will be processed for shipment only on the following Mondays.

  1. Below is the courier partner we work with:
    1. Shiprocket
    2. Once the payment is confirmed and the order is processed, you will receive a tracking id and link to check the status of your OTCfirst Happy Box.
  2. Payment mode: You can pay online using Internet banking, Visa, MasterCard, Debit cards, Wallets – PhonePe, Amazon Pay, Freecharge, PayZapp, Airtel Payments Bank, UP ids like – Google Pay, BHIM, Paytm, and more.
  3. Additional charges: There are no additional charges.

    * The delivery time estimates may vary slightly from State to State. Days are calculated as working days, excluding Saturdays, Sundays, and Holidays.
  4. Will my order be delayed due to COVID-19?
    As a company we are treating the current COVID- 19 situation with the utmost importance with our priority being to protect the well-being and safety of our customers and employees. Therefore, our warehouse team and delivery partners are taking all necessary precautions and ensuring the highest standards are maintained throughout our supply chain. We are doing our best to get your orders to you as soon as possible however your order may face subsequent delays. Processing time in our warehouse is currently around 7- business days, and delivery time will vary based on your location. Once your order has been processed and ready for pick up by our courier your tracking details will be sent to you so you can track your orders progress from there. We appreciate your understanding at this time and will update you if there any further changes.

 

  1. How should I store my products?

The key points to remember are:

  1. Store away from direct sunlight
  2. Store at right temperature
  • Avoid humid environments
  1. Never shake the bottle
  2. Know your colour may change since there are natural food based ingredients

    Please read the label for more information.

 

 

 

**Information is subject to change upon service discretion.